TERMS AND CONDITIONS OF SALE

1. BACKGROUND

1.1

These general terms and conditions apply when you as a consumer (the “Customer”) place an order via www.menuproduction.eu and related pages, (the “Website”). The agreement is concluded between you and Menu Production / a part of Sibon Production AB, company reg. no. SE556868-830201. Detailed contact information and other information about Menu Production are set forth on the Website.

1.2

The Customer must be minimum 18 years old to order via the Website. In accordance with Swedish law, Menu Production does not accept any credit purchases by persons below 18 years of age. Menu Production reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).

1.3

Menu Production shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Menu Production is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, Menu Production will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to Menu Production continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance of the product. Menu Production is not responsible for any information by third parties provided for on the Website.

1.4

The Website and all its content is owned by Menu Production or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Menu Production.

2. CONTRACTS AND ORDERS

2.1

In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that they have read the information on personal data and cookies and consents to the use according to Menu Production´s Privacy Policy.

2.2

A purchase agreement is concluded when Menu Production has confirmed the Customer’s order and the Customer has received an order confirmation from Menu Production via e-mail. Menu Production encourages the Customer to save the order confirmation for any future contacts with Menu Production´s customer service regarding the order. The Customer is entitled to cancel their order up until it has been confirmed by Menu Production. If the order is cancelled, Menu Production will refund any payments the Customer or their pay- or credit card company has made with regard to the order.

3. CUSTOMER INFORMATION ETC.

3.1

When the Customer registers their user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about the processing of personal data is set forth in Menu Production´s Privacy Policy.

3.2

The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Menu Production without delay if it may be suspected that any unauthorised person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.

3.3

If Menu Production suspects that the Customer abuses their user account or their log-in details or otherwise violates the General Conditions, Menu Production is entitled to block the Customer’s access to their user account. Furthermore, Menu Production is entitled to assign new log-in details to the Customer.

4. PRICES, FEES AND PAYMENT

4.1

The prices stated on the Website apply to orders placed on the Website. All prices are presented in different currencies and include VAT. The prices do not include payment and shipping fees, which are given separately.

4.2

The Customer can pay for their purchase in the manner specified on the Website. Menu Production is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by Menu Production. Upon invoicing or partial payment, Menu Production or its partners may obtain a third party credit report. Menu Production reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfilment of the order. Please note that limitations of available payment methods are set forth on the Website.

5. DELIVERY AND SHIPPING

5.1

Products in stock, without own logo, are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with the reservation of products not in stock), delivery will be made no later than 30 working days after Menu Production has confirmed the order in writing through the order confirmation. If you haven't received your order within the delivery time advertised, please contact our Customer Service no longer than 30 working days after the order was placed.

5.2

If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS.

6. RIGHT OF WITHDRAWAL

6.1

When purchasing products on the Website, the Customer has a 20-day withdrawal period. This means that the Customer has the right to cancel any purchase by notifying Menu Production accordingly within 20 days from when the Customer or their representative received the product ordered (withdrawal period). Unfortunately, we cannot offer the right of return or exchange on personalised products (Customer logo/print/embossing) that have been personalised and printed to order. All products must be returned in the same condition as they were delivered. If products clearly have been used, we may make a deduction from the reimbursement.

6.2

If the Customer wishes to withdraw a purchase, the Customer shall, prior to the expiry of the withdrawal period, send a clear message to Menu Production in the manner set forth here. The Customer shall provide their company name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message.

6.3

If the Customer uses their right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when Menu Production was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to Menu Production in accordance with the methods and directions set forth on the Website.

6.4

When the Customer withdraws their purchase, Menu Production will refund the amount the Customer has paid for the product, excluding shipping costs. Menu Production is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.

6.5

Menu Production will pay back the amount without undue delay, however, no later than within 14 days from the date Menu Production received the Customer notification of withdrawal. However, Menu Production may delay repayment until Menu Production has received the product or the Customer has provided proof that the product has been returned, e.g. by means of certificate of delivery. Repayment will be made to the Customer by the payment method chosen by Menu Production, unless otherwise agreed or if there is any objection for such a repayment.

7. WARRANTY AND COMPLAINTS

7.1

Some of Menu Production´s products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer’s order confirmation constitutes the certificate of warranty.

7.2

The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact Menu Production, as soon as possible after discovering the defect using the contact information set forth on the Website. Complaints made within two months of the time the defect was discovered are always considered to have been made in a timely manner.

7.3

Menu Production will assume the cost for the return freight for any approved complaints.

7.4

Once a product, for which a complaint has been filed, is returned and the complaint approved, Menu Production will refund the Customer in compliance with applicable consumer protection legislation. Menu Production strives to do so within 14 days from receipt of the complaint by Menu Production, but it may be delayed depending on the nature of the product. Menu Production reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective.

7.5

Please note that Menu Production´s warranty does not cover defects and damages resulting from:

external circumstances e.g. loss, theft, fire, and water or other liquid damage
improper use or carelessness e.g. tears, dents, breakages, dropping the product etc.
aesthetic changes due to normal wear and tear e.g. minor scratches, material wear, flaking paint etc.
accidents or unjustified repairs or modifications to the product not carried out by Menu Production.

Please note that if you have not followed our care instructions, this warranty will not apply. This warranty does not limit nor replace more favourable terms under law.

8. LINKS

Menu Production may provide links to other websites beyond the control of Menu Production and websites beyond the control of Menu Production may provide links to the Website. Even if Menu Production attempts to ensure that Menu Production only provides links to websites which apply similar personal data- and security provisions pursuant to Menu Production´s Privacy Policy, Menu Production is not responsible for any protection or confidentiality of information or personal data which the Customer provides on other websites. The Customer should be cautious and read the personal data provisions applicable to the actual website.

9. FORCE MAJEURE

Menu Production is not liable for any delays caused by circumstances beyond Menu Production´s control, e.g. general labour dispute, extreme weather, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Menu Production shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Menu Production are entitled to terminate the purchase with immediate effect.

10. CHANGES TO THE GENERAL CONDITIONS

Menu Production reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after Menu Production has informed the Customer of the changes. However, Menu Production recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.

11. SEVERABILITY

If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.

12. APPLICABLE LAW AND DISPUTE RESOLUTIONS

12.1

Any disputes shall primarily be settled by agreement after discussions with Menu Production´s customer services.

12.2

In the event of any dispute, Menu Production will comply with the decisions of the Swedish National Board for Consumer Disputes.

12.3

Disputes concerning the interpretation or application of these General Terms shall be settled as determined under item 12.2, above, or ultimately by the courts.

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These conditions were established by Menu Production 2022-01-10